Return & Refund Policy
Last Updated: December 2025
1. Introduction
This Return & Refund Policy (“Policy”) outlines the comprehensive terms, conditions, and procedural obligations governing all requests for returns, refunds, exchanges, cancellations, and after-sales resolutions pertaining to goods purchased from InPerfume (“the Company,” “we,” “our,” or “us”) through Our Website (“Our Platform,” “Online Store,” or “Service”). By placing an order with InPerfume, you (“the customer,” “you,” or “your”) expressly agree to be bound by the provisions of this Policy.
Due to the nature of our products—primarily fragrances, cosmetics, and personal care items—special regulatory, hygiene, and safety considerations apply. This Policy is drafted to protect the integrity of our inventory, maintain strict product authenticity standards, and ensure compliance with global consumer protection laws. It reflects a transparent, fair, and professional approach to return management while safeguarding the hygienic integrity of premium sealed goods.
2. Corporate Identification
Business Name: InPerfume
Company Number: Contact Us
VAT Number: Contact Us
Customer Support: +44 7735 610541 | Business Enquiries: +44 845 689 5589 | Email: info@inperfume.co.uk
Address: Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, Thatcham RG18 9HQ, United Kingdom
All return-related inquiries should be directed exclusively to the channels listed above, ensuring accurate documentation and timely resolution.
3. Eligibility for Returns
InPerfume operates in strict conformity with hygiene regulations applicable to fragrances and personal care products. As such, only products that satisfy all the conditions below may be eligible for return consideration:
3.1 Condition of GoodsGoods must be returned unopened, unused, sealed in their original packaging, and in resellable condition. Any tampering with plastic film, box seals, caps, sprayers, or protective packaging renders the product non-eligible for return. This strict standard ensures that no customer receives a product that has been compromised, tested, or exposed.3.2 Time Limit for Return Requests
Return requests must be made within 14 calendar days of receiving the order. Requests submitted after this period may be declined unless mandated by applicable consumer laws.3.3 Proof of Purchase
Customers must provide a valid order number, receipt, invoice, or confirmation email to support their request. InPerfume may request photographs or video evidence confirming the condition of the goods and packaging.4. Non-Returnable and Non-Refundable Items
Due to global hygiene, contamination, and authenticity protection laws, InPerfume strictly does not accept returns for the following categories of goods:
4.1 Opened or Used Products
Any fragrance or personal care item that has been unsealed, sprayed, tested, opened, or partially used is automatically ineligible for return.
4.2 Damaged Packaging Caused by Customer Handling
Products exhibiting signs of tampering, broken seals, torn packaging, or removal of authenticity labels cannot be accepted.
4.3 Personal Care & Hygiene-Sensitive Goods
All items falling into the category of consumables, beauty applicators, or hygiene-contact products are non-returnable under international health regulations once opened.
4.4 Items Purchased Through Third-Party Platforms
If purchased through marketplaces such as Amazon, eBay, or other authorised distributors, the customer must follow the return policy of the respective marketplace.
InPerfume reserves the right to make the final determination regarding the returnability of any product.
5. Incorrect, Damaged, or Defective Products
InPerfume undertakes strict quality control and product authenticity checks before shipment. However, in rare circumstances where incorrect or damaged goods are received, the customer must notify us within 48 hours of delivery.
5.1 Submission Requirements
Customers must provide:
- Photographs of the damaged item
- Images of all packaging, including exterior box and shipping labels
- A written explanation describing the issue
This evidence enables us to submit claims with logistics partners and manufacturers.
5.2 Replacements or Refunds
Upon validation, InPerfume may:
- Dispatch a replacement item, subject to availability
- Issue a refund
- Offer store credit
The method of resolution will be determined at InPerfume’s discretion based on operational feasibility.
5.3 Non-Qualifying Damage
Damage caused by improper handling after delivery, exposure to heat, liquid spills, drops, or customer negligence will not qualify for return or compensation.
6. Order Cancellations
Orders may only be cancelled prior to dispatch. Once goods are handed to the carrier, cancellation is no longer possible and the order is treated as fulfilled.
Cancelled orders may incur administrative or payment processing fees if costs have been incurred.
7. Refunds: Method, Timing, and Conditions
Refunds will be processed only after InPerfume receives and inspects the returned goods and confirms compliance with this Policy.
7.1 Inspection Period
Inspection typically occurs within 5–7 business days of receiving the returned parcel. If additional authentication checks are required, the period may be extended.
7.2 Refund Method
Approved refunds will be issued through the original payment method used at checkout. Payment processors may require additional time for settlement.
7.3 Deductions and Adjustments
Refunds may be reduced due to:
Shipping fees
Return postage costs
Restocking or administrative charges (if applicable)
Any signs of tampering discovered during inspection
7.4 Non-Refundable Components
Shipping costs, customs fees, duties, taxes, insurance, and handling charges are strictly non-refundable unless mandated by the governing law of the customer’s jurisdiction.
8. Return Shipping Responsibilities
Unless otherwise agreed in writing, return shipping costs are borne solely by the customer. InPerfume does not provide prepaid return labels except in confirmed cases of incorrect or defective goods.
8.1 Condition of Shipping
Returned items must be packaged securely to prevent damage during transit. Damage caused due to inadequate packaging may result in refusal of refund.
8.2 Tracking and Insurance
Customers are strongly encouraged to use a tracked and insured service. InPerfume is not responsible for lost, delayed, or undelivered return parcels.
9. Exchange Policy
InPerfume does not offer exchanges for fragrance products due to hygiene and authenticity considerations. If eligible, the customer will instead receive a refund or store credit after return validation.
10. Fraud Prevention and Abuse Monitoring
InPerfume employs advanced systems, including machine learning technologies, behavioural analytics, and automated fraud-detection algorithms, to monitor for patterns of abuse relating to returns and refunds.
10.1 Grounds for Restriction
InPerfume may restrict, block, or permanently disqualify a customer from making future returns if patterns suggest:
Excessive return behaviour
Attempted product swapping
Claims inconsistent with provided evidence
Use of fraudulent documentation
Repeated misuse of refund protections
All decisions are final and binding at InPerfume’s discretion.
11. International Customers and Customs Considerations
For customers located outside the United Kingdom:
Customs duties, import taxes, brokerage fees, and international surcharges are non-refundable.
Refusing delivery due to customs charges does not qualify as a valid return.
Returns must comply with international shipping regulations, including fragrance transport restrictions.
Any parcel returned due to regulatory seizure or customer refusal may be subject to non-refundable penalties.
12. Items Lost or Missing in Transit
InPerfume is not liable for lost or misdelivered return shipments. Customers must file a claim directly with their courier. InPerfume may assist with documentation where possible but is not responsible for courier errors.
Outbound shipments lost prior to delivery will be investigated with the carrier, and resolutions may include replacement, refund, or store credit at InPerfume’s discretion.
13. Discretionary Returns
In exceptional cases, InPerfume may, at its sole discretion, accept returns outside the conditions stated above. Such exceptions do not set precedent and may include administrative handling fees or store credit in lieu of monetary refund.
14. Policy Modifications and Updates
InPerfume reserves the right to amend, modify, or enhance this Return & Refund Policy at any time based on regulatory requirements, operational changes, product expansions, or internal governance decisions. Updated versions will supersede all prior versions immediately upon publication on Our Website.
Continued use of Our Website constitutes acceptance of the revised terms.
15. Contact for Return & Refund Matters
All return, refund, and cancellation inquiries must be submitted to:
Customer Support: +44 7735 610541 | Business Enquiries: +44 845 689 5589 | Email: info@inperfume.co.ukAddress: Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, Thatcham RG18 9HQ, United Kingdom
InPerfume is committed to providing transparent, professional, and timely handling of every request submitted under this Policy.